Assistant Retail Store Manager
Mount Holly, NJ
Full Time
Retail
Mid Level
Company Overview
Fitz's Fish Ponds is a distinguished company known for designing, constructing, and maintainingoutstanding ponds, waterfalls, and other water features. We believe that each water feature should
be unique and welcome creative concepts. Our teams are made up of talented and creative
individuals, and as our company expands, we are constantly seeking to welcome more members to
our team!
Position Summary
As an Assistant Retail Store Manager, you will be responsible for the daily operations of the store, including
employee management, driving sales, and providing outstanding customer service to our clients.
You will play a key role in overseeing the store budget, inventory, merchandising, order fulfillment,
projects, and events, while also cultivating a creative and collaborative atmosphere that embodies
our dedication to customer success.
Responsibilities
● Oversee the training process for new employees, focusing on FFP culture, product
knowledge, sales techniques, and various associate responsibilities. Ensure that all team
members are held accountable for their individual KPIs and objectives.
● Develop staff by enhancing their knowledge and offering opportunities for ongoing growth;
establish succession plans to prepare associates for future promotions.
● Ensure payroll alignment by managing store schedules, overseeing labor costs, and
adjusting to business conditions according to weekly, monthly, and quarterly sales. Plan
payroll and scheduling based on store traffic to guarantee that the team is adequately staffed
to assist customers effectively.
● Establish an effective inventory management process by utilizing our POS and company
software system. This includes executing essential business directives like price adjustments
and ticketing procedures. To ensure loss prevention, focus on training associates,
overseeing daily store activities, and ensuring that company policies are adhered to at all
times.
● Uphold the store's visual standards in alignment with the company's culture and creative
vision, ensuring that product displays are consistent with other locations. Take the lead in
making decisions regarding visual merchandising strategies, tailored to the layout and
specific requirements of the store.
● Responsible for maintaining appropriate product levels in both the greenhouse and on the
sales floor by strategically planning and managing floor replenishment.
● Analyze sales figures, interpret trends, and forecast future sales to manage all controllable
costs and keep operations profitable.
● Provide an exceptional and meaningful customer service experience that promotes the
product and builds brand relationships. Service multiple customers at a time, multi-task
and/or handle projects simultaneously.
● Tasked in assisting in the cleaning and upkeep of the koi fish, plants, green houses, store
tanks while ensuring the overall property is well-kept at all times. Keep the outdoor area
well-maintained as necessary, which includes activities such as leaf blowing, weeding, and
planting.
● Recognize the appropriate moments to refer a customer to another department within the
organization, such as Construction or Service, while ensuring that all relevant information is
collected.
● Perform any other duties and responsibilities as needed.
Qualifications
● 3-4 years of experience in Retail Store Management or similar industry - Required
● 3-4 years of experience managing and leading a team of associates - Required
● Extraordinary interpersonal and communication skills, both verbal and written
● Ability to carry out job responsibilities in a high-volume, fast-paced setting - Required
● Physical requirement involving the exertion of force up to 45 pounds, including standing,
lifting, and walking flights of stairs
● High School Diploma, GED or equivalent - Required
● Available for varied weekly shifts including weekends, holidays, peak seasons, open and
closings as needed - Required
● Familiarity with ponds, aquariums, aquatic plants or fish - a plus!
Position Information
Full-Time | $45k - $60k/annual salary
Tuesday - Saturday from 8:00am - 6:00pm (Days and Hours may vary)
Benefits
● 401k and company match
● Dental Insurance
● Medical Insurance
● Vision Insurance
● Employee company discount
● High-growth and promotion opportunities!
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